FREQUENTLY ASKED QUESTIONS

 We’ve got answers

FAQs

  • What region do you serve?

    Anywhere Chicagoland!

  • Do you have an order minimum?

    Minimum $500 for event set-up

    Anything under $500 is just a drop-off option

  • Will you install and deliver?

    Delivery and installation is provided for an additional fee depending on the location and type of balloon install. 

  • How long in advance do I need to book?

    The earlier, the better! Weekends fill up and I cannot guarantee availability unless you’ve paid a deposit, at which point you are placed onto my calendar.  The deposit is half of total order.

  • Can the balloons be installed outside?

    The balloons can be installed outside, but should be placed out of direct sunlight. Dark colors should not really be installed outside during the summer months. 

  • How long do the balloons last?

    The air-filled balloons can last anywhere from several days to several weeks depending on conditions (environmental, children, pets, etc.) Helium balloons can last up to 15 hours.

  • What is your cancellation policy?

    Your deposit is non-refundable and may be applied towards a future date, subject to availability within twelve weeks. Cancellations less than one week from your install/drop-off date are NOT eligible to be applied towards a rescheduled date. 

  • I'm ready to order. How do I do that?

    Click the 'Book your Event!' button and follow the prompts. If you ever have any issues feel free to email me at info@casazepedaballoons.com and I will be able to help you further. 

Casa Zepeda LLC is not responsible for accidents, injuries, or damages that may occur once decor has been delivered and/or installed. This includes, but is not limited to, weather conditions, items shifting or falling, or misuse after setup.

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